I have been having trouble with Mercury D deleting duplicated messages for months now and I have simply accepted and got on with something else but it has been bugging me.
Where I have other users on my network who have been CC'd in a message from a supplier/customer.... only one
copy gets through and it is pot luck as to who gets it. The help files suggests using 'Check Only in Special Headers..'
This does prevent the duplicate messages from being deleted. However, this affects the Mercury Core Process module-
When POP3 mail has been processed the Core module no longer displays who the email is from.... so am I right in assuming this is the correct operation if you specify special headers and ulitmately this is a failing in the operation of MERCURY...?
ie. either I lose duplicate messages without special header processing OR I get the messages duplicated to other users on my network but I have to accept that the senders details are no longer displayed in the Mercury Core module....
Thank you.
Guy